Shipping & Delivery – AURØRA LED Vinyl Displays

AURØRA takes the utmost care in processing and shipping orders. Our products are delivered by third-party carriers.

Dispatch

Orders will be shipped to the delivery address provided by the customer during the checkout process. Please check this information carefully. AURØRA is not liable for delays or failed deliveries due to incorrectly provided address information.

Delivery time

We strive to ship orders within the stated delivery time. These delivery times are indicative and may vary due to circumstances at the carrier's premises. Exceeding a delivery time does not entitle you to compensation.

Third party delivery

Orders are delivered via third-party carriers. From the moment the order is handed over to the carrier, AURØRA is not responsible for any delays, damage, or loss caused by the carrier.

The risk of damage or loss of products passes to the consumer at the time of delivery to the specified delivery address.

Not at home upon delivery

If the customer is not present at the time of delivery, the carrier may offer the package to a neighbor, a collection point, or attempt another delivery, in accordance with the carrier's terms and conditions. Any additional costs or consequences thereof will be borne by the customer.

Damage or loss

Please check the package immediately upon receipt. If a product arrives damaged or the package is incomplete, please contact us within 48 hours at:

info@designaurora.nl

We will work with the carrier to find a suitable solution.

Incorrect delivery address

If the customer provides an incorrect delivery address and the package is not delivered correctly, AURØRA is not obligated to resend the product free of charge. Any additional shipping costs are the customer's responsibility.

Returns Policy – ​​AURØRA LED Vinyl Displays

You may want to return an order, for example, because the product doesn't meet your expectations or for some other reason. Whatever the reason, you have the right to cancel your order within 14 days of receipt without giving a reason.

After canceling, you have another 14 days to return the product. You will then receive a full refund, excluding shipping costs. Return shipping costs are your responsibility, unless otherwise agreed.

When you exercise your right of withdrawal, the product – including all accessories supplied – must be returned unused, undamaged and, if reasonably possible, in the original packaging.
To register a return, you can contact us via:

info@designaurora.nl

We will refund the order amount due within 14 days of your return notification, provided the returned product has been received in good condition.

Condition and depreciation

If the product is damaged, shows signs of use, or the packaging shows more wear than necessary to assess the product, we may charge an appropriate depreciation fee. Please handle the product with care and ensure it is properly packaged when returning it.

Important for AURØRA LED products

Our LED strips are fully pre-assembled and cannot be removed or modified. Therefore, the following conditions apply:

• The LED strip is already attached and should not be loosened, adjusted or modified.
• The power cord and any adapters must be returned unused and undamaged.
• Damage caused by incorrect connection, use of other power supplies or manipulation of cables/connectors will void the right of return.

These conditions are necessary to ensure the safety and quality of our electronic products.

Second Chance products

Second-chance items are sold as imperfect or discounted products. Customers acknowledge this upon purchase. These products cannot be returned or refunded.

Exchange product

Want to exchange your product? You can.
For this, please contact us at info@designaurora.nl .
You will be responsible for paying for the return shipping costs of the original product.

Incorrect delivery address

Did you accidentally enter an incorrect delivery address?
Please contact us as soon as possible. We'll try to update the information before the order is shipped.

Customer service – AURØRA LED Vinyl Displays

For questions regarding orders, products, delivery, returns, or other service-related matters, customers can contact AURØRA customer service at:

Email address: info@designaurora.nl

AURØRA strives to respond to received questions and requests within a reasonable timeframe. Any stated or expected response times are indicative and cannot be legally binding.

The information provided by customer service is based on the data available at the time. Obvious errors, mistakes, or inaccuracies in the information provided are not binding on AURØRA.

Complaints must be reported in writing as soon as possible after discovery. AURØRA will carefully handle the complaint and, if reasonably possible, make every effort to reach a suitable solution in consultation with the customer.